Returns Refunds Exchanges
If after receiving your item(s) you have any questions or concerns, please contact me at cocosretrocloset [!at] gmail.com so I may have an opportunity to answer and/or correct the situation as appropriate.
Return is possible in agreement with the buyer.
In this case:
*Item must be returned within 14 days of receiving.
*Any item accepted for return must be returned unworn and without excessive try on appearance - ie: no odors such as perfume, body lotions, smoke, or pet hair, lint, etc. In other words the item must be returned in NEW condition. Refunds will be made (subject to the following) after the item is received and inspected.
*Item that aren't in the condition in which they were received, including signs of wear or alteration, can't be returned.
*The parcel has to be returned by a method with delivery confirmation or trackable method.
**In all instances we reserve the right to request a photo of the perceived problem before authorizing a return or making a refund.
** We will refund item cost after receiving the returned item. Minus shipping costs.
** Custom orders are final! There will be no exchanges or refunds!
*** Exchange is only possible for the same product in another size.
Postage for the exchanged product is paid by the buyer through Paypal.
**** Postage is paid by the seller in case of:
- if the wrong product was sent (size, color, ...)
- if the product was sent with an error